Privacy Policy

1. Introduction

Sqygly ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services at Sqygly.com (the "Platform").

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We collect the following types of personal data:

Information you provide to us

• Account information: Name, email address, phone number, password, postcode
• Profile information: Business name, bio, profile photo, services offered, pricing, insurance details (for providers)
• Booking information: Service details, dates, times, addresses
• Communications: Messages sent through our contact form or between customers and providers
• Payment information: We do not store card details directly — payments are processed by our third-party payment provider

Information collected automatically

• Usage data: Pages visited, features used, search queries
• Device data: Browser type, operating system, screen resolution
• Location data: Approximate location based on your postcode (we do not track GPS location)
• Cookies: See our Cookies section below for details

3. How We Use Your Data

We use your personal data to:

• Provide, maintain, and improve the Platform
• Create and manage your account
• Connect customers with window cleaning providers in their area
• Process bookings and facilitate payments
• Send service-related emails (booking confirmations, reminders, updates)
• Respond to your enquiries and support requests
• Send marketing communications (only with your consent — you can opt out at any time)
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

• Contract performance: Processing necessary to provide our services (e.g., creating your account, processing bookings)
• Legitimate interests: Improving the Platform, preventing fraud, marketing to existing customers
• Consent: Marketing emails, cookies, and analytics — you can withdraw consent at any time
• Legal obligation: Where we need to comply with the law (e.g., tax records)

5. Who We Share Your Data With

We may share your data with:

• Service providers and customers: When you make or accept a booking, relevant contact information is shared between the parties
• Technology partners: Hosting providers (Microsoft Azure), payment processors, email service providers — all bound by data processing agreements
• Legal authorities: When required by law, court order, or to protect our rights

We never sell your personal data to third parties.

6. Cookies & Tracking

We use cookies and similar technologies (including browser local storage) for different purposes. When you first visit the Platform, we ask for your consent via a cookie banner.

Essential (always active)

These are strictly necessary for the Platform to function and cannot be switched off. They include:

• Authentication tokens (kept in browser local storage)
• Your cookie consent preferences

Analytics (requires consent)

These help us understand how visitors use the Platform so we can improve it. We use:

• Google Analytics — collects anonymised data about page views, traffic sources, and user journeys

Marketing (requires consent)

These may be used in the future to deliver relevant advertisements and track campaign effectiveness.

Managing your preferences

You can change your cookie preferences at any time by clearing your browser's local storage for this site, which will cause the consent banner to appear again on your next visit. You can also disable cookies entirely through your browser settings, though this may affect the functionality of the Platform.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Account data: Retained while your account is active and for 12 months after deletion
• Booking records: Retained for 6 years for accounting and legal purposes
• Marketing preferences: Until you withdraw consent
• Support communications: Retained for 2 years after resolution

8. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request that we limit how we use your data
• Data portability: Request your data in a machine-readable format
• Object: Object to processing based on legitimate interests or for marketing
• Withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at privacy@Sqygly.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Regular security assessments
• Access controls and role-based permissions
• Hosting on Microsoft Azure with enterprise-grade security

While we strive to protect your data, no method of transmission over the internet is 100% secure. If you become aware of a security issue, please contact us immediately.

10. Children's Privacy

Our Platform is not intended for children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. International Transfers

Your data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where we need to transfer data outside the UK/EEA (e.g., to technology providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a notice on the Platform. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You can also reach us via our contact page.